FAQs

Product Information

Q1: What materials are your earrings made of?

A1: Our earrings are typically crafted from high-quality materials such as 925 sterling silver, stainless steel, or alloy. Each product page provides detailed material information.

Q2: Are your earrings hypoallergenic?

A2: All of our earrings are hypoallergenic.

Product Quality and Warranty

Q3: What should I do if my earrings arrive damaged or defective?

A3: Please contact our support team within 14 days of receiving the product, and we'll arrange for a replacement, credit or refund.

Q4: Do you offer a warranty on your earrings?

A4: Yes, we offer a 14 days warranty on our products. It covers manufacturing defects. Review our Return Policy page for details.

Returns and Refunds

Q5: Can I return or exchange my earrings if I change my mind?

A5: Yes, we accept returns within14 days of purchase for a full refund or exchange. Please review our Return Policy for details.

Q6: How do I initiate a return or exchange?

A6: To start the return process, please email us ( support@shopluxjewels.com) with your order details, and they will guide you through the process.

Orders and Shipping

Q7: What's the average delivery time for orders?

A7: Our standard shipping within the United States usually takes 3-5 business days. Please allow extra time for international shipments.

Q8: Can I change my shipping address after placing an order?

A8: We can update your shipping address if your order hasn't been shipped yet. Contact our support team immediately for assistance.

Q9: Can I cancel my order?

A9: Yes, you can cancel your order if it hasn't been shipped yet. Please contact our support team for assistance. Our Email address is support@shopluxjewels.com.

Payment Methods

Q10: What payment methods do you accept?

A10: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options during checkout.

Promotions and Updates

Q11: How can I subscribe to your newsletter for promotions and updates?

A11: You can easily subscribe to our newsletter in two ways:
• Visit our homepage and find the newsletter subscription form.
• During the checkout process, you’ll have the option to subscribe.
We also offer a convenient pop-up where you can enter your email to subscribe to our newsletters and stay updated on our latest products and promotions.

Wholesale and Discounts

Q12: Do you offer wholesale or bulk discounts?

A12: Yes, we provide wholesale pricing for bulk orders. Contact our support team for wholesale inquiries and pricing.

Q13: What happens if I miss a sale or promotion?

A13: Sign up for our newsletter or follow us on social media to stay informed about upcoming sales and promotions. Don’t miss out on great deals!

Accounts and Passwords

Q14: How can I reset my account password if I've forgotten it?

A14: You can reset your password by clicking "Forgot Password" on the login page. Follow the instructions sent to your email to create a new password.

Q15: Can I check my order history and track shipments from my account?

A15: Yes, you can log in to your account to view your order history and track your shipments in real-time.

Gifts and Packaging

Q16: Do you offer gift packaging for earrings?

A16: Yes, we provide elegant gift packaging for our earrings. You can select this option during checkout.

Q17: Can I include a personalized message with a gift order?

A17: Yes, you can include a personalized message during the checkout process, and we'll include it with the gift order.

Maintenance and Cleaning

Q18: How should I clean and maintain my earrings?

A18: We recommend gently wiping your earrings with a soft, dry cloth to keep them looking their best. Avoid exposing them to chemicals or harsh environments.

Q19: Can I wear your earrings while swimming or showering?

A19: It's best to remove your earrings before swimming, showering, or using beauty products to preserve their luster and avoid damage.

Contact and Support

Q20: How can I contact your customer support team?

A20: You can reach our support team through our Contact Us page or by emailing [support@shopluxjewels.com](mailto:support@shopluxjewels.com). We're here to assist you.